We pride ourselves on our high customer service.
But don't just take our word for it, read our customer reviews below.
S.BryantOustanding level of service. 5 star
Gabby FAbsolutely AMAZING team - they made me feel like a celeb. I'm a young woman who was looking for a car single handedly, and they couldn't have looked after me better. I bought the best car I could imagine and felt like I barely lifted a finger. Faultless!
C.P GreenJake was excellent from start to finish. Pleasant and courteous to my wife and I.
Robert SayerWhen going to view a VW Toureg I was very tentative from past experiences with car dealerships. having arrange a date & time to look at the car via Jake on the phone & email, I was very impressed that there was no HARD SELL, I was left alone to look at the car & all the others in their show room, Jake made me feel totally at ease. The finance was sorted out fast & efficiently. Here is when Marshall & Son excelled themselves! 2 days later I had a flat battery, & the air con wasn\'t working so well...called Jake, straight away...just get a new battery & get the air con re set, & we will cover the cost...I did so & I was reemberesed with in 24 hrs. I also was missing a cigar lighter & power point covers, Ed sent them to me the next day!! Professional, friendly, I would HIGHLY recommend MARSHALL & SON to anyone who is looking for an honest, professional company who delivers a total customer care experience. Thank you both JAKE & ED. Kind Regards.
Mr M. SadikThank you for help from start to finish. Highly recommended
Mr G KhanEverything you expect from a top independant garage. Finance set up and sorted very efficiently. Thanks to Jake and Ed
Chris CollinsExcellent service to James...from beginning to end
Mrs KrikhamFair price on the px. Jake and Scott very pleasant to deal with.
John SterneThank you for excellent service we received. Finance was organised swiftly and could collect car next day.
Steve LewisNot only have I dealt with the company for many years I've recommended them to family and friends for the friendly service and selection of cars available, all the cars we've bought have been fault free, and the prices were the best
Matthew TameI arrived at the showroom and was greeted by the sales guys who I was dealing with over the phone. They were very competent in the presentation with the knowledge about the vehicle and there website. I vehicle I purchased was described perfectly!! And as a matter of fact all the vehicles there were very well presented. The purchase was smooth and efficient and I would highly recommend buying a vehicle from them. I nice well oiled family car business. Thanks guys !!
Brian LewisVery pleased with my car , nice people to deal with . I forgot the Log book of the car I was P/Xing so I left ?100 deposit on my debit card until they received my book in the post . I sent it Monday , they received it Tuesday and refunded me the same day . I shall be asking them to look for a similar but newer car for my girlfriend , she likes my car too !
Martin RidgwayWe received excellent service from this company and are very pleased with our jaguar xk. Great value and quality. We will certainly be looking here again. We were looked after by Jake who was polite and professional throughout.
Lisa GeddesViewed the showroom with no pressure but staff professional, friendly an knowledgeable. Had to return due to the CD player not working, again receiving good service and a resolve within a week. Would definitely recommend to family and friends and would return for future purchases.
Dennis QuinnQuick note to say how pleased we have been with the service received.
Tony WinpennyWent out of interest to view two cars, the team were really polite and professional.No hard sale just left my wife and i alone to view the cars. Came away happy with our chosen car.Would recommend to anyone
Andy SaxtonThe true measure of a sales team is not just how they treat you before you buy from them, but it is how they deal with you after you have spent money with them. I have had experience in the past with garages that were excellent prior to buying a vehicle, but once out of the door the level of service dropped. Now, when buying a second hand vehicle there is always a chance of an issue, and to me it is how the company deals with that issue that sets them apart from the others. I recently purchased a car from Marshall & Sons and it had an issue. But, the way they dealt with the issue was exemplary, and I would recommend them to anyone; their customer care extends beyond the moment you sign on the dotted line and I would happily buy another vehicle from them with peace of mind that if there is an issue it will be dealt with promptly and with the same level of service I had from the moment I walked in as a prospective customer.
Andy MI purchased a Rav 4 from here just before Christmas. Very pleased with the car, the buying experience was exceptional, both the sales personnel and their finance team were of great assistance and walked you through all the legal paperwork with ease. I would recommend Marshall & Son and will be looking to replace my second car later this year and will be looking here first.
Terry OldhamRegards to team at Marshall and Son Motors. special thanks to Jake who sorted out the finance, made it simple switch.
Will be returning again.
KamThumbs up : )
David BeddowThank you all involved, very happpy with level of service and car's going great.
Eric LangtonGreat service, had a couple of minor problems while buying the car which was my fault not theirs but they went out of their way to ensure that we drove off in our CLK. When I want to change my car I will see what they have before going anywhere else. Cannot praise their customer service enough
Mr & Mrs CopeStart to finish, these guys were there for every tiny detail that we needed. Excellent customer service but Scott went above and beyond for us, a real credit to Marshall & Sons. Thanks for helping us choose our Mercedes CLS.. See you in 3 yrs if not before. Will most definetly be recommending to anyone and everyone
Mike WIllis, Mere GreenThanks boys for the great service and yet another great motor
JayneMany thanks to all. Smooth and fast from sale to delivery. Jayne
Miss S ParksonImpressed with the level of service and very content with our little TT which as found a new home with us!
Lucy TI would unreservedly recommend Marshalls to anyone looking for a quality used car! Thanks to everyone especially Jake and Ed for their excellent service. Brilliant, Lucy T
A B JONESLike to thank all involved in sale and hand over of the Astra. Wife's happy and therefore so am i!!!
Gary BedridgeTop Notch, cheers gents for your help and service. A*
Jenny, TamworthBrilliant service, thank you so much for making what is normally such a difficult thing to do so easy.
Jack PBack for third car in the family. Thanks guys again!
Mr H YatesThanks to all involved at Marshalls, great deal
John Sneddon - DerbyJust like to thank you for your excellent service when changing my car everyone concerned was very helpful and im thrilled with the corsa vxr I bought I also got a very fair price for my px also top marks to the valeters lovely job
Tom Clarke, LeicesterThis is the place for Minis!
Julie Smith - BirminghamNice cars and the service from the sales team was excellent - felt really well looked after.