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Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Peter Headway
Perfect click and collect. Car as described
Rachel H
Thank you for orgainsing purchase of our new car so swiftly. Special thanks to Jake.
Excellent service from Ed and Jake. Clean showroom with good covid safety measures.
We have just purchased a 5lt supercharged petrol RR from this Company. t6he car is beautiful but we had a bit of a problem with locking It took a little while to sort but we worked together and now all sorted. Would use this dealer again no problem. Great staff.
Michael Claye
Purchased a cx5 3months ago absolute brilliant service and had no issues whith car although originally whent to look at a range rover evouqe callled recenty to loook at evouqe but couldnt get a deal had very goood advice from james really liiked the vehicle never mind I will definitely be going back when time iis right many thanks mick
Mr and Mrs Keenan
Bought Q7 & A3 for wife exellent deal exellent service changed plates over so already to go when collected
Mr M Reardon
i have bought 3 vehicles from ed and james at marshall and son .. everytime the vehicles have been fantastic ,, both ed and James and all members of there staff are willing to help and advise,, the service has always been to a high standard ,, that's why i keep going back .. highly recommended very satisfied with my new range rover vogue 3.6 v8 .. all jobs i requested were carried out before collection ,, looking forward to my next purchase with these guys in the future
Adrien Armitage
Received good and informed info off sales staff who were very friendly. Would buy again from here and have recommended.
Colin Smith
I found the car I was seeking through the RAC websjte. This took me to this garage in Walsall. What a find!!! The Tiguan we purchased was beautifully turned out matching the On line description perfectly. Sales staff were efficient, knowledgeable and considerate. The small but friendly company has superb stock. I nearly bought a Bentley! Paperwork and administration was handled very effectively by Jake who impressed me hugely. He is a great asset to this company. Sensible negotiations took place and we returned home with a fantastic vehicle at the right price. The warranty provision also appears excellent so distance from the company\'s base is not a problem. Brilliant. A* 10 On 10! No more need be said!!!
Chris Harris
Great choice of Range Rover Sports; found the perfect one. Professional service throughout sales and after sales. I would happily return as a customer again in the future.
Highly recommended and would recommend to anyone looking for a good quality used car.
Nathan Barr

Thanks for all your help and excellent service and making the purchase stress free!

See you in another 2 years for the next one !

Thanks again

Nathan and Family
Tim Spalls
Dealt with Jake via phone and email, made the purchase very smooth. Car got delivered onto drive with 3 days. Car is as described. Very happy so far
Lee Sanderson
quality ...... boys are great i brought a disco 4 and its amazing , further more they had to deal with my wife as im busy they made her feel at home. bravo boys !
Matt Walker
Just bought our second car from the guys at Marshalls. Smooth and professoinal as ever. Thank you
No pressurised sale tactics. Had the opportunity to sit in some potential cars, all vehicles were already open
Oustanding level of service. 5 star
Gabby F
Absolutely AMAZING team - they made me feel like a celeb. I'm a young woman who was looking for a car single handedly, and they couldn't have looked after me better. I bought the best car I could imagine and felt like I barely lifted a finger. Faultless!
C.P Green
Jake was excellent from start to finish. Pleasant and courteous to my wife and I.
Robert Sayer
When going to view a VW Toureg I was very tentative from past experiences with car dealerships. having arrange a date & time to look at the car via Jake on the phone & email, I was very impressed that there was no HARD SELL, I was left alone to look at the car & all the others in their show room, Jake made me feel totally at ease. The finance was sorted out fast & efficiently. Here is when Marshall & Son excelled themselves! 2 days later I had a flat battery, & the air con wasn\'t working so well...called Jake, straight away...just get a new battery & get the air con re set, & we will cover the cost...I did so & I was reemberesed with in 24 hrs. I also was missing a cigar lighter & power point covers, Ed sent them to me the next day!! Professional, friendly, I would HIGHLY recommend MARSHALL & SON to anyone who is looking for an honest, professional company who delivers a total customer care experience. Thank you both JAKE & ED. Kind Regards.
Mr M. Sadik
Thank you for help from start to finish. Highly recommended
Mr G Khan
Everything you expect from a top independant garage. Finance set up and sorted very efficiently. Thanks to Jake and Ed
Chris Collins
Excellent service to James...from beginning to end
Mrs Krikham
Fair price on the px. Jake and Scott very pleasant to deal with.
John Sterne
Thank you for excellent service we received. Finance was organised swiftly and could collect car next day.
Steve Lewis
Not only have I dealt with the company for many years I've recommended them to family and friends for the friendly service and selection of cars available, all the cars we've bought have been fault free, and the prices were the best
Matthew Tame
I arrived at the showroom and was greeted by the sales guys who I was dealing with over the phone. They were very competent in the presentation with the knowledge about the vehicle and there website. I vehicle I purchased was described perfectly!! And as a matter of fact all the vehicles there were very well presented. The purchase was smooth and efficient and I would highly recommend buying a vehicle from them. I nice well oiled family car business. Thanks guys !!
Brian Lewis
Very pleased with my car , nice people to deal with . I forgot the Log book of the car I was P/Xing so I left ?100 deposit on my debit card until they received my book in the post . I sent it Monday , they received it Tuesday and refunded me the same day . I shall be asking them to look for a similar but newer car for my girlfriend , she likes my car too !
Martin Ridgway
We received excellent service from this company and are very pleased with our jaguar xk. Great value and quality. We will certainly be looking here again. We were looked after by Jake who was polite and professional throughout.
Lisa Geddes
Viewed the showroom with no pressure but staff professional, friendly an knowledgeable. Had to return due to the CD player not working, again receiving good service and a resolve within a week. Would definitely recommend to family and friends and would return for future purchases.
Dennis Quinn
Quick note to say how pleased we have been with the service received.
Tony Winpenny
Went out of interest to view two cars, the team were really polite and professional.No hard sale just left my wife and i alone to view the cars. Came away happy with our chosen car.Would recommend to anyone
Andy Saxton
The true measure of a sales team is not just how they treat you before you buy from them, but it is how they deal with you after you have spent money with them. I have had experience in the past with garages that were excellent prior to buying a vehicle, but once out of the door the level of service dropped. Now, when buying a second hand vehicle there is always a chance of an issue, and to me it is how the company deals with that issue that sets them apart from the others. I recently purchased a car from Marshall & Sons and it had an issue. But, the way they dealt with the issue was exemplary, and I would recommend them to anyone; their customer care extends beyond the moment you sign on the dotted line and I would happily buy another vehicle from them with peace of mind that if there is an issue it will be dealt with promptly and with the same level of service I had from the moment I walked in as a prospective customer.
Andy M
I purchased a Rav 4 from here just before Christmas. Very pleased with the car, the buying experience was exceptional, both the sales personnel and their finance team were of great assistance and walked you through all the legal paperwork with ease. I would recommend Marshall & Son and will be looking to replace my second car later this year and will be looking here first.
Terry Oldham
Regards to team at Marshall and Son Motors. special thanks to Jake who sorted out the finance, made it simple switch.
Will be returning again.
Thumbs up : )
David Beddow
Thank you all involved, very happpy with level of service and car's going great.
Eric Langton
Great service, had a couple of minor problems while buying the car which was my fault not theirs but they went out of their way to ensure that we drove off in our CLK. When I want to change my car I will see what they have before going anywhere else. Cannot praise their customer service enough
Mr & Mrs Cope
Start to finish, these guys were there for every tiny detail that we needed. Excellent customer service but Scott went above and beyond for us, a real credit to Marshall & Sons. Thanks for helping us choose our Mercedes CLS.. See you in 3 yrs if not before. Will most definetly be recommending to anyone and everyone
Mike WIllis, Mere Green
Thanks boys for the great service and yet another great motor
Many thanks to all. Smooth and fast from sale to delivery. Jayne
Miss S Parkson
Impressed with the level of service and very content with our little TT which as found a new home with us!
Lucy T
I would unreservedly recommend Marshalls to anyone looking for a quality used car! Thanks to everyone especially Jake and Ed for their excellent service. Brilliant, Lucy T
Like to thank all involved in sale and hand over of the Astra. Wife's happy and therefore so am i!!!
Gary Bedridge
Top Notch, cheers gents for your help and service. A*
Jenny, Tamworth
Brilliant service, thank you so much for making what is normally such a difficult thing to do so easy.
Jack P
Back for third car in the family. Thanks guys again!
Mr H Yates
Thanks to all involved at Marshalls, great deal
John Sneddon - Derby
Just like to thank you for your excellent service when changing my car everyone concerned was very helpful and im thrilled with the corsa vxr I bought I also got a very fair price for my px also top marks to the valeters lovely job
Tom Clarke, Leicester
This is the place for Minis!
Julie Smith - Birmingham
Nice cars and the service from the sales team was excellent - felt really well looked after.