Customer Reviews
Customer Reviews
We pride ourselves on our high customer service.
But don't just take our word for it, read our customer reviews below.
Ed P.Very honest service. These are the best words to describe any car dealer and they are very true of Marshall. Low pressure selling at its best. Ed
Ed P.Very honest service. These are the best words to describe any car dealer and they are very true of Marshall. Low pressure selling at its best. Ed
CharlesI would just like to say what a great dealership Marshall and sons are. I purchased a v w campervan two years ago and it has been a fantastic vehicle. Due to a change in circumstances we had to sell the van and Marshalls very kindly purchased the camper back. Jake and Ed are great guys and very knowledgeable and helpful. I will hopefully purchase my next vehicle from them. Great service guys
DorianStellar Service! No-push sale experience as all pre-sales questions were promptly and patiently answered, when we inspected the car we were giving all the time in the world rather than the sales rep looking over our shoulders - refreshing! The show room is professional and clean, no hidden surprises with the car. The entire process was super smooth and even after the sale they paid for a battery replacement (it wasn't obvious that the battery was on its last legs so not their fault)
GlennGreat service very reasonable prices plus quality cars.
JeffGreat experience for me- requested additional pics of any defects, the sales team were very honest in identifying defect and sending pics to me. I travelled on a train to buy the car and I was collected from the station by the staff. Test drove back to the garage. Great price. I'd buy from these gents again
JoannaAfter my accident, my car was written off, so I needed to purchase a new one right away. We arrived without an appointment and were greeted by Jake. We had a great experience throughout the entire process of purchasing my new vehicle. Jake was extremely helpful, and everything we requested was completed promptly and without hassle! 5-star service!
LukeAfter a bad experience at another dealership, Marshall and Son Motors were great. Everything went well and I had no issues with them at all, the team was great.
RobertMy son and I had a very pleasant experience on Saturday test driving a rather pretty 968. Jake looked after us extremely well offering the right amount of 'salesmanship'. Sadly I didn't put a deposit down straight away and the next person did but I feel a comment was worth making none the less.
NeilRecommended by work mate so popped in to have a look and finnished up buying a 2017 discovery. Good price considering that they had the engine and turbos replaced on it at cosiderable cost by local landrover garage who i have used before. So that has a 2 year warranty. Good friendly staff . Will use again in future
ChrisI bought a car from you around nine month's ago it was a vw Touareg MK61LYR and I just wanted to say what a brilliant car it has been and I would definitely recommend you to anyone wishing to purchase a new vehicle thankyou,
RyanBought an old Porsche 911, as a \'trade sale\', awesome to deal with, excellent genuine sales staff, and very helpful. Thanks for helping me source my dream car!!!
PaulGreat car dealers very friendly helpful staff, great selection of cars
AlanTestimonial: I am happy to recommend Marshall and Sons. Bought our 911 4s from them a few months ago and were delighted with our purchase. The car developed a few minor faults, one the warranty company was not prepared to cover so Marshalls covered the cost, thank you for that. I̢۪ve had some bad experiences with car dealers in the past so happy to declare that Marshalls are the exception to the rule. Anyone looking for a 911 should check this company as they perform independent bore scope checks on their vehicles for added peace of mind. So thanks to Kenny and the team and keep up the good work.
Ryan F,I have no complaints whatsoever with the car or service provided by Marshall & Son Motors, my Land Rover Freelander is a great motor and runs very smoothly, its great to drive. I will definitely be returning when I or the family are ready for something new.
Mark. A,I have been dealing with Marshall & Son Motors for a few years now and have made a handful of purchases with them, each time I visit the dealership they are always extremely welcoming and very helpful, I like how clued up the salesmen are, there's not a question that they can't answer. I decided to go with a VW Touareg this time round and I am so glad that I did! It is a fantastic motor and has been highly reliable. The car is exactly as I thought (if not in better condition), it was super clean and tidy when I went to collect it, I can't fault at all. I am one very happy customer and will definitely be recommending to others!
LisaWow, absolutely spot on! My Range Rover is gorgeous and drives beautifully. I really love the car and have had no issues whatsoever! The guys were great to deal with and made it a really enjoyable experience. Definitely 5 stars... and more!!!
PiotrThe customer service from everybody at Marshall in Walsall was second to none, they were brilliant from the get go and were very nice guys. I really appreciate everything they did for me, my Cayenne is brilliant and is better than I ever imagined it, My experience was absolutely perfect from beginning to end, I highly highly recommend going to these for your next buy!
KeithReally lovely guys at Marshall & Son Motors, nothing is too much trouble for them and they did everything they could to ensure I was happy with my car, there was a few bits I asked for extra and they sorted it no problem. My Range Rover has been a dream to drive ever since the purchase, I've loved having it and driving it. I highly recommend!
Mr S,Extremely happy with my new vehicle, I would be happy to pass on the recommendation to others looking for something new. Great friendly service, thanks.
Graham. C,Great service provided from beginning to end. From the moment we first contacted Marshall and Sons the whole team was more than helpful. I was pretty impressed with how much knowledge the staff have of all the cars, their functions, spec, details, they have certainly done their homework! It was a simple and straight forward transaction and everything was finalised extremely quickly, there was no hanging around and everything they said they would do, was done. I will definitely be recommending this garage to others, by far the easiest car purchase I've made.
Anthony. S,I am extremely pleased with my Range Rover that I recently purchased from Marshall & Son Motors in Walsall. The dealership was great, very professional and easy to deal with. The car is in great condition for a second hand car and drives faultlessly! I've had no problems at all with the car and I had no problems at all with the service, I would definitely recommend these to others!
Sharon P,Brilliant from start to finish! My Discovery has been absolutely perfect ever since leaving the dealership, it hasn't put a foot wrong and is so much fun on the road, I love driving it, I go out of my way to find an excuse to go out in it! The customer service was fantastic, everybody was so helpful and looked after me extremely well, nothing was too much trouble for them, it was a really seamless transaction and completely effortless on my part! These will definitely be the dealership I look at first when I am next on the hunt for a new buy!
Ashfield. M,I have been dealing with Marshall & Son Motors for the past 10 years, so I think that says in itself what I think of them! Every time I am in the market for a new car, these are my go-to guys! This time I decided to go with a Volvo XC70, and wow, it is a gorgeous car. It is in great condition for a second hand motor and has been driving brilliantly! The team at the dealership are always on the ball and get the purchase done and dusted within a matter of a day! I highly recommend getting yourself down to this garage if you are looking for a trust worthy and reliable garage!
L. H,Kenny was a really great help during the purchase of my Discovery, he explained everything to me in great detail, including all the techy bits and the newer gadgets. The car was presented beautifully, it was clean, shiny and well well detailed! Kenny was highly knowledgeable of the cars on site, he walked me through the process perfectly explaining everything as he went. I was kept up to date with everything and knew what was happening at every stage. It was a really great experience and I am absolutely loving my new Disco! Thank you Marshall and Son team!
Demytri MVery knowledgable sales staff and not pushy
Miss L LewisA quick thank you to Kenny. We love our new car
Dr S.SinghVery professional from start to finish
Gerald TurberVery polite manner to sales. Thank you for your persistence in getting my finance sorted.
Regards,
G
Peter HeadwayPerfect click and collect. Car as described
Peter
Rachel HThank you for orgainsing purchase of our new car so swiftly. Special thanks to Jake.
MR P. REZINACExcellent service from Ed and Jake. Clean showroom with good covid safety measures.
Michael ClayePurchased a cx5 3months ago absolute brilliant service and had no issues whith car although originally whent to look at a range rover evouqe callled recenty to loook at evouqe but couldnt get a deal had very goood advice from james really liiked the vehicle never mind I will definitely be going back when time iis right many thanks mick
G.PadgettWe have just purchased a 5lt supercharged petrol RR from this Company. t6he car is beautiful but we had a bit of a problem with locking It took a little while to sort but we worked together and now all sorted. Would use this dealer again no problem. Great staff.
Mr and Mrs KeenanBought Q7 & A3 for wife exellent deal exellent service changed plates over so already to go when collected
Mr M Reardoni have bought 3 vehicles from ed and james at marshall and son .. everytime the vehicles have been fantastic ,, both ed and James and all members of there staff are willing to help and advise,, the service has always been to a high standard ,, that's why i keep going back .. highly recommended very satisfied with my new range rover vogue 3.6 v8 .. all jobs i requested were carried out before collection ,, looking forward to my next purchase with these guys in the future
Adrien ArmitageReceived good and informed info off sales staff who were very friendly. Would buy again from here and have recommended.
Chris HarrisGreat choice of Range Rover Sports; found the perfect one. Professional service throughout sales and after sales. I would happily return as a customer again in the future.
Colin SmithI found the car I was seeking through the RAC websjte. This took me to this garage in Walsall. What a find!!! The Tiguan we purchased was beautifully turned out matching the On line description perfectly. Sales staff were efficient, knowledgeable and considerate. The small but friendly company has superb stock. I nearly bought a Bentley! Paperwork and administration was handled very effectively by Jake who impressed me hugely. He is a great asset to this company. Sensible negotiations took place and we returned home with a fantastic vehicle at the right price. The warranty provision also appears excellent so distance from the company\'s base is not a problem. Brilliant. A* 10 On 10! No more need be said!!!
MartynHighly recommended and would recommend to anyone looking for a good quality used car.
Nathan Barr
Thanks for all your help and excellent service and making the purchase stress free!
See you in another 2 years for the next one !
Thanks again
Nathan and Family
Tim SpallsDealt with Jake via phone and email, made the purchase very smooth. Car got delivered onto drive with 3 days. Car is as described. Very happy so far
Lee Sandersonquality ...... boys are great i brought a disco 4 and its amazing , further more they had to deal with my wife as im busy they made her feel at home. bravo boys !
ikky.jNo pressurised sale tactics. Had the opportunity to sit in some potential cars, all vehicles were already open
Matt WalkerJust bought our second car from the guys at Marshalls. Smooth and professoinal as ever. Thank you
S.BryantOustanding level of service. 5 star
Gabby FAbsolutely AMAZING team - they made me feel like a celeb. I'm a young woman who was looking for a car single handedly, and they couldn't have looked after me better. I bought the best car I could imagine and felt like I barely lifted a finger. Faultless!
C.P GreenJake was excellent from start to finish. Pleasant and courteous to my wife and I.
Robert SayerWhen going to view a VW Toureg I was very tentative from past experiences with car dealerships. having arrange a date & time to look at the car via Jake on the phone & email, I was very impressed that there was no HARD SELL, I was left alone to look at the car & all the others in their show room, Jake made me feel totally at ease. The finance was sorted out fast & efficiently. Here is when Marshall & Son excelled themselves! 2 days later I had a flat battery, & the air con wasn\'t working so well...called Jake, straight away...just get a new battery & get the air con re set, & we will cover the cost...I did so & I was reemberesed with in 24 hrs. I also was missing a cigar lighter & power point covers, Ed sent them to me the next day!! Professional, friendly, I would HIGHLY recommend MARSHALL & SON to anyone who is looking for an honest, professional company who delivers a total customer care experience. Thank you both JAKE & ED. Kind Regards.
Mr M. SadikThank you for help from start to finish. Highly recommended
Mr G KhanEverything you expect from a top independant garage. Finance set up and sorted very efficiently. Thanks to Jake and Ed
Chris CollinsExcellent service to James...from beginning to end
Mrs KrikhamFair price on the px. Jake and Scott very pleasant to deal with.
John SterneThank you for excellent service we received. Finance was organised swiftly and could collect car next day.
Regards,
John
Steve LewisNot only have I dealt with the company for many years I've recommended them to family and friends for the friendly service and selection of cars available, all the cars we've bought have been fault free, and the prices were the best
Matthew TameI arrived at the showroom and was greeted by the sales guys who I was dealing with over the phone. They were very competent in the presentation with the knowledge about the vehicle and there website. I vehicle I purchased was described perfectly!! And as a matter of fact all the vehicles there were very well presented. The purchase was smooth and efficient and I would highly recommend buying a vehicle from them. I nice well oiled family car business. Thanks guys !!
Brian LewisVery pleased with my car , nice people to deal with . I forgot the Log book of the car I was P/Xing so I left ?100 deposit on my debit card until they received my book in the post . I sent it Monday , they received it Tuesday and refunded me the same day . I shall be asking them to look for a similar but newer car for my girlfriend , she likes my car too !
Martin RidgwayWe received excellent service from this company and are very pleased with our jaguar xk. Great value and quality. We will certainly be looking here again. We were looked after by Jake who was polite and professional throughout.
Lisa GeddesViewed the showroom with no pressure but staff professional, friendly an knowledgeable. Had to return due to the CD player not working, again receiving good service and a resolve within a week. Would definitely recommend to family and friends and would return for future purchases.
Dennis QuinnQuick note to say how pleased we have been with the service received.
Tony WinpennyWent out of interest to view two cars, the team were really polite and professional.No hard sale just left my wife and i alone to view the cars. Came away happy with our chosen car.Would recommend to anyone
Andy SaxtonThe true measure of a sales team is not just how they treat you before you buy from them, but it is how they deal with you after you have spent money with them. I have had experience in the past with garages that were excellent prior to buying a vehicle, but once out of the door the level of service dropped. Now, when buying a second hand vehicle there is always a chance of an issue, and to me it is how the company deals with that issue that sets them apart from the others. I recently purchased a car from Marshall & Sons and it had an issue. But, the way they dealt with the issue was exemplary, and I would recommend them to anyone; their customer care extends beyond the moment you sign on the dotted line and I would happily buy another vehicle from them with peace of mind that if there is an issue it will be dealt with promptly and with the same level of service I had from the moment I walked in as a prospective customer.
Andy MI purchased a Rav 4 from here just before Christmas. Very pleased with the car, the buying experience was exceptional, both the sales personnel and their finance team were of great assistance and walked you through all the legal paperwork with ease. I would recommend Marshall & Son and will be looking to replace my second car later this year and will be looking here first.
Terry OldhamRegards to team at Marshall and Son Motors. special thanks to Jake who sorted out the finance, made it simple switch.
Will be returning again.
Terry
KamThumbs up : )
David BeddowThank you all involved, very happpy with level of service and car's going great.
Eric LangtonGreat service, had a couple of minor problems while buying the car which was my fault not theirs but they went out of their way to ensure that we drove off in our CLK. When I want to change my car I will see what they have before going anywhere else. Cannot praise their customer service enough
Mr & Mrs CopeStart to finish, these guys were there for every tiny detail that we needed. Excellent customer service but Scott went above and beyond for us, a real credit to Marshall & Sons. Thanks for helping us choose our Mercedes CLS.. See you in 3 yrs if not before. Will most definetly be recommending to anyone and everyone
Mike WIllis, Mere GreenThanks boys for the great service and yet another great motor
JayneMany thanks to all. Smooth and fast from sale to delivery. Jayne
Miss S ParksonImpressed with the level of service and very content with our little TT which as found a new home with us!
Lucy TI would unreservedly recommend Marshalls to anyone looking for a quality used car! Thanks to everyone especially Jake and Ed for their excellent service. Brilliant, Lucy T
A B JONESLike to thank all involved in sale and hand over of the Astra. Wife's happy and therefore so am i!!!
Gary BedridgeTop Notch, cheers gents for your help and service. A*
Jenny, TamworthBrilliant service, thank you so much for making what is normally such a difficult thing to do so easy.
Jack PBack for third car in the family. Thanks guys again!
Mr H YatesThanks to all involved at Marshalls, great deal
John Sneddon - DerbyJust like to thank you for your excellent service when changing my car everyone concerned was very helpful and im thrilled with the corsa vxr I bought I also got a very fair price for my px also top marks to the valeters lovely job
Tom Clarke, LeicesterThis is the place for Minis!
Julie Smith - BirminghamNice cars and the service from the sales team was excellent - felt really well looked after.
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